How examples of good customer service lead to exceptional service
The amount one rule to remember in running a victorious company is to invent a culture of providing exceptional customer service or you will over time struggle in a contentious market. The best process to find out how service is to learn can be in case,granted is to learn from both your own experiences and other peoples examples.
Personal Thank You Letters
Earning a reputation for excellence
Finding the Right Words: Perfect Phrases to Personalize Your Greeting Cards Best
Rate This Product :
Finding the Right Words: Perfect Phrases to Personalize Your Greeting Cards Overview
Finding
the
Right Words
Here you'll find:
• More than three dozen ways to say "Happy Birthday"
• Welcoming words for new family members...even pets
• Thoughtful condolences for personalizing sympathy cards
• Congratulatory wishes for weddings and anniversaries
• Helpful hints to simplify card-sending
• A monthly calendar for birthdays and anniversaries
...and more, in this book of indispensable phrases for all occasions. You'll never be at a loss for words again!
Customer Reviews
*** Product Information and Prices Stored: Jan 04, 2012 11:01:59
To help your company secure a reputation for providing exquisite customer service there are a amount of important trade secrets that need to be followed. One project many businesses use these days is to dispose brain storming sessions during staff meetings and training programmes to discuss the type of service delivered by other victorious companies. By discussing examples with staff it helps your own club to deliver quality classic customer service. Also by recognizing the obvious offering staff make for the company morale and team spirit is boosted. This can be done through bonus or incentive cost schemes or introducing for example a 'salesman of the month' award.
The following are some questions that may identify either your company is providing just basic or exquisite examples of good customer service.
Background knowledge. Is the worker trained to know the core company and can effectively contribute the customer's with what they require?
Image. Is the worker kindly and project a good image and manner to the customer?
Difficult customers. Does the worker deal with difficult customers with courtesy and respect?
Helpfulness. Is the worker helpful and ensures customer requirements are met?
Going the extra mile. Does the worker ordinarily exceed standards by going the extra mile to contribute outstanding customer service?
8 Examples of Good customer service
Friendly staff
Ensure employees who are hired to deal with customers on a daily basis especially at first point-of-contact or in reception areas have a friendly, obvious and helpful personality. Employees should have a good knowledge of the business. Challenging employees who already have customer service credentials is an benefit as it indicates they already have the skills and a commitment to customer service.
Appreciating employees
A happy worker will feel valued and contribute customers with good service. A wage that offers staff discounts and other incentives will request for retrial to employees and indicates the company cares about them. Providing opportunities for staff development through training programmes encourages and motivates staff.
Modern technology
Customers can become annoyed and frustrated when put on hold and left waiting by automated phone systems. The overuse of this type of technology can sometimes be counter productive and cause losses to the company bottom line.
Customer issues
Complaints need to be dealt with swiftly. By delaying dealing with customer issues can lead to your company losing a valued customer. By sorting problems out can unlock the door to sales and help your company gain an edge over the competition..
Improving service
Always treat your customers with respect and courtesy. When dealing with issues find out as much as you can about the question as it could help you to refine and enhance existing services.
Thanking the customer
Always thank your customers for dealing with your business. Most customers' appreciate being valued and will remember the helpful service your company in case,granted that will ensue in customer loyalty and repeat business.
Going the extra mile
Some customer's may be in a hurry so ensure they are dealt with right away as it could be the inequity between selling and not selling a product. Consumers appreciate businesses going the extra mile by taking care of their needs and can ensue in repeat business.
Customer feedback
Look at canvassing your customer's through online satisfaction surveys to rule either your existing services are working. By request customer's for feedback about your company you will be able to part and enhance your internal systems and services.
Theo Forbath discusses the opportunity we have, as a result of rapidly changing technology, to innovate and reinvent our societies. He describes today as the 'Era of De-Capitalization,' and identifies three principles of innovation that will help us capitalize on the opportunities creating by changes in technology. About TEDx, x = independently organized event In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized. (Subject to certain rules and regulations.)
Keywords: tedxacademy, Theo, Forbath, technology, innovation, tedx, Talks
No comments:
Post a Comment